EXCHANGE TERMS AND CONDITIONS
1. We offer exchange for an order only once.
2. We offer exchange only within 7 working days from the day of delivery received by you.
3. Exchange of product should be done with the invoice attached to it and should be in an unused and unwashed condition.
WHAT SHOULD I DO IF I WANT TO EXCHANGE A PRODUCT ?
1. Write and email to us at customer care “firstname.lastname@example.org” with the subject “EXCHANGE and your ORDER NUMER. Example Exchange of order #2280
2. Mention the reason of your exchange in the mail.
3. Currently we are not providing reverse pickups due to COVID-19 , so you have to send the product back to us in proper packaging. If the product comes back in bad condition the exchange will be nullified.
4. Once we receive the package and the quality is ensured by us. We will provide you with the coupon for that amount which you can use in any further shopping from our website with a validity of 2 months.
5. The rest of the details regarding the coupon code will be shared with you over the mail accordingly.
6. In case any issue didnt get resolve over support mail you can contact us on 8887803764
General Instructions for Exchange Products
The product for exchange should not be washed or worn
We shall not be deemed for exchange for any small issues such as thread underneath the reversible side. Since Chikankari embroidery threads are slightly long and are not cut too short to ensure the embroidery is protected.
Also the product will not be exchanged for the slight color change issue as it can happen due to the changes in the laptop or screen settings.
The product is hand embroidered and may have slight dissimilarities that are naturally occurring due to human involvement in the process. Such minor variations of stitches/motives/threads will not be liable under an exchange policy. Every piece is unique and one of a kind made by human hands only for you, so please excuse the minor variations.
Thank you for your understanding.