Frequently Asked Questions
- What is the status of my order?
We have you covered! As soon as your order is booked and ready to dispatch you will get the tracking link on your provided number at the time of placing the order. You can live track your order by using that link.
COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.
2. My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
- Where is Clothing Shop Online based?
Our office is located Luck now “The hub of chikankari”
4. Can you ship internationally or process international credit cards?
Yes we provide international shipping and accept payments through PayPal. In case of making payment through credit card, you can request the payment link by messaging us on 8887803764
- How can I pay for my order?
You can pay for your order online as well as cash on delivery. Also we do accept payments through UPI. For UPI payment contact us on: 8887803764
7. How long will it take me to get my order?
For standard shipping, you should receive your order within 5-6 business days.
8. Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders after 24 hours of placing the order.
- Can I exchange my order?
Yes you can exchange your order but currently we are not providing reverse pickups due to COVID. After returning of the product you will be provided coupon code which can be used to place order further.
- How do I return my order?
Return request are accepted for all items within 7 days of purchase.
- What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team by writing a mail on firstname.lastname@example.org
13. Where can I find product sizing information?
Product sizing varies between different styles. Product size information can be found toward the last image of each product.